We highly recommend that you add the RU Server folder C:\Program Files (x86)\Remote Utilities - Server\ to the antivirus exceptions list.This is a Windows 7 SP1 VM. Please let us know if the issue persists.Ĭould you please clarify if there is any antivirus/firewall software installed on the RU Server machine? In case if there is, then the issue might be caused by the software blocking the rutserver.exe. You might try updating just one of the remote Hosts and one Viewer or even use the portable Viewer first to see if the issue still occurs when using the updated version of Remote Utilities. When updating RU Server please make sure to update both Viewer and remote Hosts to the corresponding 6.12 Beta 1 version as well - the version mismatch might lead to performance issues or some features not working. The 2.9 Beta 1 version is available for the download on this page.
In addition, could you please clarify what version of Remote Utilities do you use? If you use the 6.10.10.0 version or older versions, then please try updating the RU Server to the latest version - 2.9 Beta 1 and see if this helps to resolve the issue. For more information on what ports are required to be open for the RU Server please refer to this page. We highly recommend that you add the RU Server folder C:\Program Files (x86)\Remote Utilities - Server\ to the antivirus exceptions list.Īlso please check that the outbound ports required for the RU Server are not blocked/used by some other software. Could you please clarify if there is any antivirus/firewall software installed on the RU Server machine? In case if there is, then the issue might be caused by the software blocking the rutserver.exe.
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